NEW LOOK. SAME US.

Kind of like your pet after a good groom. We’re still your one-stop-shop for all-natural pet food and supplies, but better.

We made a few changes so that you can find products, use online rewards, adjust Autoship orders and check out more easily. Learn what’s new and reactivate your account and reset your password.

For security purposes you will need to reactivate your account and reset your password with one of the following options:

• Re-register your online account
(Use the same email address for your order history and online rewards to be available)
• Contact our customer service or call us at 1-855-977-1119

WHAT'S NEW

UPDATE YOUR ACCOUNT

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• •Reactivate your account and reset your password for your security.
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  (Don’t have an account? Sign up)
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• • If you’re an online Friends of Chuck member, your account and point balance have transferred over.

REDEEM POINTS!

• • Once you’ve reactivated your account and reset your password, click the red Friends of Chuck button on the lower left side of the screen to check your point balance and start redeeming.
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• • When you choose to redeem your points, you’ll get a reward code that can be easily applied to your cart.
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• • Plus, you can now choose to use some or all of your points on your order.

NEW AUTOSHIP FEATURES

• • You can now personalize and adjust your subscriptions as often as your pet parent calendar changes.
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• • Reactivate cancelled subscriptions at any time.
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• • Looking to try something new? Add to your upcoming delivery to save on shipping and get your order in fewer boxes.

CURRENT SUBSCRIPTIONS

• • If you’re an Autoship member, your subscriptions have transferred over, without any disruptions.

NEW SITE MENU AND IMPROVED SEARCH

• • You’ll be able to find your favorite products, access relevant content and discover new options more easily.
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EXPANDED FILTERS

• • Filter your product searches by grain-in vs grain-free, life stage, breed size, health condition, and more.

MULTIPLE DELIVERY OPTIONS

• • Need to pick up pet food and have a new crate shipped to your home? You can now choose different delivery methods within the same order.
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• • Choose from ship to home, same day delivery or in-store pickup.

WHAT’S NEXT?

• • Reactivate your account and reset your password for your security.
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• • Start shopping, enjoy an enhanced experience and discover more products.
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• • Still have questions? Find more information on our FAQ’s or contact us.